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Help Desk – IT Support Services

Computer Support Services

Top New Jersey IT Support

New Jersey IT Support ServicesWhen it comes to providing helpdesk support for your computer support services, we offer a full-time army of expert IT helpdesk professionals and an IT help desk that is staffed around the clock to ensure you will always get the very best IT support services possible when you want them.

CATS can provide you with a full-service, full-time IT support staff or supplement your in-house IT personnel with our Help Desk service. Our computer support specialists provide the expert IT support help desk solutions you need to keep your data safe and secure and ensure your in-house IT staff is fully armed at all times with the best outsourced computer support specialists possible.

Our main office is located in East Brunswick, New Jersey, yet we have the ability to provide PC helpdesk and technical support outsourcing and IT support services and management across most of the country.

The CATS Help Desk is staffed around the clock, so you will always be able to get what you need. We will provide the expert IT support you need to minimize downtime, boost productivity, and reduce costs –and it’s all just an email or phone call away..

For the Best Deals in IT Support Services, Business IT Support, Computer Support Services, Help Desk Solutions, Management, Outsourcing, Systems and more, contact CATS Technology.

Through one of the best helpdesk system operations for IT support and outsourcing data management in the industry, we are able to provide premium helpdesk support for your IT management services by the best-trained IT helpdesk professionals on any IT help desk in the world.

How It Works

Certified IT professionals with years of expertise staff our Help Desk 24 hours a day, 7 days a week, 365 days a year.

When you or your employees email or call for assistance, no matter when it is, our IT experts will be there to help you. A complete record of all of your company’s information and previous service calls is kept in a centralized database, so anyone on our team is immediately familiar with your system and is able to help right away. And our staff’s knowledge is so broad, deep, and varied, if the person who takes your call doesn’t immediately know the best solution, someone on our team will.

CATS clients who are under our Ultimate-Care support and Guardian monitoring plans receive Help Desk service as part of the monthly package. We also will proactively monitor your systems, finding and fixing glitches before you even become aware of them, and preventing anything from affecting your operations. Clients with Ultimate-Care and Guardian reduce their overall IT expenditures, eliminate downtime, and enjoy a real peace of mind. They are able to focus on growing their business, while their computer system runs smoothly and at peak performance.

Client Benefits

Every company can benefit from having a team of IT experts just a call or email away.

Here are two of the biggest advantages:

Immediate Access to IT Help Around the Clock Keeps You Productive

No more downtime while you wait for the computer tech to get to you. CATS Help Desk experts are just a phone call or email away. You can work through the night, and we will too. Plus, with our vast resources and broad knowledge base, we can generally fix your issue quickly so you can get right back to work.

Outsourcing Your Help Desk Will Save You Money

When you outsource your IT Help Desk, you no longer have to pay employee salaries, taxes, and benefits. Our monthly fees are both affordable and easy to budget. Perhaps most importantly, since our Help Desk is staffed 24/7/365, we can enhance employee productivity substantially for a much smaller annual investment. Plus, our IT experts are so good, we will fix problems quickly and easily, preventing small issues from becoming major headaches.

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Testimonials

Leon G. Silver is a wholesale insurance brokerage intermediary based in Cranford, New Jersey. They had been working with another IT company and felt they were being overcharged so they called CATS. We evaluated the situation and agreed that we could offer them improved, more cost-effective service. They were paying nearly $100 an hour more than what we proposed, so before we even began our work, we knew we would be able to save them nearly $3000 a month.
Leon G. Silver & Associates