Hey Business owners! How Well Do You Sleep at Night?

June 12, 2013 3:18 pm


When it comes to using Managed IT Services, how well do you sleep at night?  Do you know the answers to these questions?

  • Who is guiding your IT strategy to allow your business to operate more profitably?
  • Who is handling your Server and Infrastructure Maintenance?
  • Were the backups successful last night?
  • Are my systems protected against security threats?
  • Do you have a business continuity plan in place?
  • Do you have a helpdesk for issue resolution?

If your answers to the above are “I don’t know” or “no” then chances are you are not sleeping well at night.  Managed IT Service Providers (MSP) are in the business of alleviating the time and stress associated with complex IT systems.  We take the burden of running and maintaining your systems from you allowing you to focus on your business success.  We let you sleep well at night!

Using a Managed Service Provider benefits businesses in many ways.  An MSP will act as your Chief Information Officer (CIO).  In this relationship, your MSP will understand your business and tailor solutions based on your specific corporate goals.  As the CIO, your MSP will understand the relationship between your systems and the interoperability.  As the CIO, the MSP will understand your customers, supply-chain, employees, and other specifics to provide a holistic IT solution to your business.

Managed IT services are a form of outsourcing that affords small business the opportunity to buy services that they would otherwise not be able to afford.  Services like 24/7 Helpdesk and monitoring, Business Continuity, and Virtual CIO are expensive to implement internally.  Buying these services from an MSP allows you to pay a fraction of the cost and have zero of the stress.  We let you sleep well at night!

How should you choose your MSP?  When selecting your MSP, consider these factors that will ensure a successful relationship; People, Process and Results.

People.  The most important consideration when selecting an MSP is the people.  How well does your MSP and its people know your business?  Is the MSP discussing strategy with you?  Are they always considering your specific needs?  Do you have 100% trust in the people?  The level of trust that you need in your MSP is paramount.

Process.  Is the MSP aligning its processes with your needs?  Do you feel comfortable they are being efficient with your time?  Is security at the center of the processes?  Are they accountable?  Are they always improving and listening to your needs and desires?

Results.  What are other customers saying?  Can the MSP’s references speak to the results they have seen?  How has this MSP affected the references bottom line?
IT and computers are complicated.  Having a trusted Managed Service Provider means that you can sleep well at night!

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