Powerful Managed IT Solutions
Your IT, Our Responsibility, So You Can Focus On The Important Things
- Proudly serving businesses across New Jersey, New York, and Pennsylvania.
Your business runs on tech. We make sure it never stops
Your technology systems serve as the bedrock of your daily business operations. Rest easy knowing that your IT systems are supported around the clock.
Our dedicated team of managed service providers are prepared to handle all of your major and minor IT needs, from simple tasks like resetting passwords to managing complex cloud environments. Let us be a part of your success.
Skilled Technicians: Our team is made up of seasoned IT experts who stay current with the latest technologies and best practices.
24/7 Support: No matter the hour, our IT professionals are on call to resolve issues and answer questions—365 days a year.
Custom Solutions: Your business is unique—and so is our approach. We tailor our services to fit your exact needs and goals.
Proactive monitoring and maintenance designed to identify and resolve issues before they cause downtime or disrupt your business.
24/7 Fast, reliable IT support that helps your team resolve technical issues quickly and stay productive without unnecessary delays.
Ongoing security management and compliance support to help protect your systems, data, and business from evolving cyber threats.
Our Microsoft 365 experts provide end-to-end setup and support for your Microsoft environments.
Employee On/offboarding
Simplify the technology side of adding and removing employees with account creation, device setup, software access, permissions, Microsoft 365 management, and account removal.
Patch Management & System Updates
Keep systems secure and up to date with automated patching and updates that reduce vulnerabilities and improve performance.
Remote & Mobile Support
Keep your team connected and productive with secure support for remote employees, mobile devices, and users working from anywhere.
Monitoring and maintenance of servers, networks, and other infrastructure your employees rely on to access critical business resources.
Businesses rely on numerous technologies throughout the workday. Email, Microsoft 365, workstations, networks, cloud platforms, applications, and communication systems all need to work together reliably.
Our Managed IT Solutions brings these systems together under one technology strategy, giving your firm ongoing management and a dependable resource when employees need assistance.
Your Dedicated IT Help Desk
When technical issues arise, every minute counts. Our Help Desk Support provides your team with quick, reliable assistance to keep your business running smoothly. Whether it’s troubleshooting software problems, resolving login issues, or answering “how-to” questions, our expert technicians are just a call, chat, or email away.
How It works
We maintain a complete record of your company’s systems, configurations, and past service calls in a centralized database, so any technician who assists you is immediately familiar with your environment and able to provide fast, effective support. With a full team of IT experts at your disposal, our staff’s broad, deep, and varied knowledge ensures that someone is always available to resolve your issue quickly and keep your business running smoothly.
- Live Chat With Our Technicians
- Email/Phone Support
- Custom Client Portal to View and Edit Tickets
Every Ticket. Every Interaction. Real Feedback.
Customer satisfaction is at the core of everything we do, and we take pride in delivering consistent, reliable support our clients can depend on. Backed by a team of highly skilled technicians who bring expertise and care to every interaction.
99% Client Satisfaction Rating
Average Response Time Under 5 Minutes
250+ Support Tickets Resolved Monthly
Clients Are Saying...
Our Process
1
Assess
We focus on understanding your business goals and challenges. Our experts conduct an onsite evaluation of your infrastructure to identify areas for improvement, from security to system efficiency, ensuring our solutions support both your current needs and future growth.
2
Recommend
Our experts will work with you to recommend solutions that align with your goals, creating a customized care plan that enhances security, productivity, and growth, while you focus on what matters most.
Stabilize
We’ll seamlessly integrate your new managed service plan, starting with optimizing your existing environment. As we progress, you’ll begin to feel the impact of CATS, with technology support that lifts the burden from your shoulders.
3
Maintain
With us handling your technology, you can focus on growing your business, knowing we’re working 24/7 to keep everything running smoothly.
4
Let CATS Technology Provide Managed IT Solutions That Fit Your Business
Your technology, security, and support are designed around how your business works.
- 24/7 Help Desk Support
- Microsoft 365 Support
- Email Spam Monitoring
- Industry Compliance Management
- Dedicated Account VCIO
- Server Support
- Workstation Backup & Support
- Hardware Deployment
- Employee Setup/Terminations
- 24/7 Proactive Network Monitoring
- Technology Management
Comprehensive technology management for businesses that want to outsource most or all of their IT operations. Our team can handle employee support, monitoring, maintenance, cybersecurity, infrastructure, technology planning, and other day-to-day IT responsibilities.
Allow our team to work alongside your existing IT staff. We can fill resource gaps, provide specialized expertise, handle specific responsibilities, or give your internal team additional support when they need it.
Every business has different internal technology resources. Some organizations need a managed service provider to handle their entire IT environment, while others already have an internal IT team and need additional expertise or capacity.
Industries We Serve
We support businesses across a range of industries with reliable, security-focused managed IT services.
Are Managed IT Solutions Right For Your Business?
Get in touch with our team to discuss your current IT environment and discover how Managed IT Solutions plan can improve your security, efficiency, and reliability.
Local IT Support Across New Jersey, New York & Pennsylvania
Located in Central New Jersey, CATS Technology provides IT support to financial institutions throughout New Jersey, New York, Pennsylvania, and the surrounding Tri-State Area. Our central location allows us to support firms across the region while remaining close enough to provide on-site assistance when hands-on support is needed.
While many IT issues can be resolved quickly through remote support, some technology needs require someone on-site. Our technicians can assist with infrastructure projects, hardware deployments, network issues, office moves, technology installations, and other situations that require in-person support.
Whether your business has one office or employees working across multiple locations, we provide a combination of remote and on-site IT support designed to keep your team connected and your technology running reliably.
Answers To Your Most Asked Questions
Got more questions you need answered?
Managed IT vs. Break-Fix IT
Managed IT services can help businesses control technology costs by addressing potential issues before they become larger disruptions. Unlike the break-fix IT model, where support is typically called only after something goes wrong, managed IT takes a proactive approach through continuous monitoring, preventative maintenance, system updates, and ongoing technology management.
This approach can help reduce emergency repair costs, minimize expensive downtime, extend the useful life of your technology, and give your business a more consistent level of IT support.
Managed IT services also typically provide more predictable monthly technology costs compared with the unexpected expenses that can come with reactive IT support. Over time, proactive IT management can help your business improve productivity, plan technology investments more effectively, strengthen security, and support future growth.
Not sure which approach is right for your business? Learn more about the differences between [Managed IT vs. Break-Fix IT].
How much do managed IT services cost?
The cost of managed IT services varies depending on factors such as the number of employees and devices you have, the complexity of your technology environment, the level of support required, and the services included in your plan. Many managed IT providers use predictable monthly pricing, making it easier for businesses to budget for IT compared with unexpected break-fix expenses.
For a more detailed explanation of the factors that affect pricing, read our How Much Do Managed IT Services Cost? guide.
Is my business a suitable candidate for Managed IT Services?
Managed IT Services are suitable for businesses of all sizes and industries. Whether you’re a small startup looking to offload IT responsibilities, a mid-sized company seeking to enhance IT capabilities, or a large enterprise in need of scalable IT support, Managed IT Services can be customized to align with your specific requirements and budget.
How do Managed IT Solutions differ from traditional IT support?
Unlike traditional IT support models, which often involve reactive troubleshooting and break-fix solutions, Managed IT Services take a proactive approach to IT management. Instead of waiting for problems to arise, Managed IT providers actively monitor and maintain your IT systems to prevent issues from occurring in the first place, thereby minimizing disruptions and optimizing performance.
This proactive approach allows you to focus on your core business activities while we handle all technological aspects and provide support whenever you need it, ensuring smooth operations and peace of mind. In addition, we are here waiting for your call. Lost a password or get a suspicious email? Call into our IT help desk we are here to help guide you through challenges.
Do managed IT services include cybersecurity?
Yes. Cybersecurity is an important part of a comprehensive managed IT strategy. Depending on your organization’s needs, security services may include endpoint protection, threat detection, email security, multi-factor authentication, patch management, security monitoring, employee security awareness, backups, and access management.
Businesses with more advanced security requirements can also incorporate additional Managed Cybersecurity Services into their IT strategy.
Do you offer 24/7 support?
Yes, we offer 24-hour support to ensure that you have access to assistance whenever you need it, day or night. Our dedicated team and IT help desk are available around the clock to address any IT issues or emergencies that may arise, providing you with peace of mind and uninterrupted business operations.
How difficult is it to switch from our current IT provider?
Switching IT providers can be planned carefully to minimize disruption to your employees and operations. The transition typically begins with reviewing your existing technology environment, documenting systems and accounts, evaluating infrastructure and security, obtaining necessary administrative access, and establishing your new support processes.
Our team can then work through the onboarding and stabilization process to identify immediate concerns and establish ongoing monitoring, maintenance, security, and support.