Ultimate Care Business Essentials
The fundamental framework for your businesses tailored solution
Ultimate Care Essentials
Server and Workstation Automated Monitoring and Management
Using the ConnectWise ASIO CWRMM toolset, our AMM service keeps your IT systems running smoothly with 24/7 monitoring and proactive maintenance. By continuously scanning your servers and workstations, we identify and resolve potential issues before they disrupt your operations. With automated updates, enhanced security, and regular performance reports, our AMM service provides you with a secure, reliable IT environment, allowing you to focus on your core business with peace of mind.
Monitoring Backups and Disaster Recovery
Ensures that your data is protected, secure, and quickly recoverable in case of unexpected disruptions. Using reliable solutions like Datto, Axcient, and Barracuda, we provide continuous backup monitoring and comprehensive disaster recovery support. These tools allow us to detect any backup failures or issues early and take corrective action to maintain data integrity and availability.
Security Updates and Patching for all monitors workstations and servers
CATS Technology Provided AV/XDR Protection for Workstations and Servers
Robust, advanced security using SentinelOne and Sophos. This service offers comprehensive Antivirus (AV) and Extended Detection and Response (XDR) protection, which continuously monitors, detects, and neutralizes potential threats in real time. By leveraging SentinelOne’s AI-driven threat detection and Sophos’s multi-layered security, we can swiftly identify and respond to malware, ransomware, and other advanced cyber threats. This proactive defense reduces the risk of breaches and minimizes potential downtime, offering clients strong protection, and immediate threat resolution.
Limited Remote Phone Support During Business Hours
Our experienced support team is just a phone call away to resolve issues, answer questions, and provide guidance on any technical challenges you may encounter. Our Unlimited Remote Phone Support service provides your team with expert assistance whenever they need it during business hours.
Huntress Labs Workstation/Server Monitoring
Advanced threat detection and response for workstations and servers, focusing on identifying hidden threats that traditional antivirus might miss. Huntress Labs specializes in detecting persistent footholds, malware, and exploit attempts, using a combination of automated scanning and expert human analysis to spot
Ultimate Care Basic
Everything included in Ultimate Care Essentials
- Server and Workstation Automated Monitoring and Management
- Monitoring Backups and Disaster Recovery
- Security Updates and Patching for all monitors workstations and servers
- CATS Technology Provided AV/XDR Protection for Workstations and Servers
- Huntress Labs Workstation/Server Monitoring
Unlimited Phone Support within business hours
Our experienced support team is just a phone call away to resolve issues, answer questions, and provide guidance on any technical challenges you may encounter. Our Unlimited Remote Phone Support service provides your team with expert assistance whenever they need it during business hours.
Auvik Basic Network Monitoring and Unlimited Networking Support Within Business Hours
Real-time visibility and control over their network’s health and performance. Auvik’s monitoring system continuously tracks network devices, bandwidth usage, and connectivity, alerting us to any irregularities, such as potential outages or performance bottlenecks. This proactive monitoring helps us prevent network issues before they impact business operations.
Security Updates and Patching for All Network Equipment (Switches, Access Points, Firewalls)
Regularly updating switches, access points, and firewalls with the latest security patches. This process protects network infrastructure against vulnerabilities by ensuring that each device runs the most secure, up-to-date software
Ongoing Monthly server maintenance & Network maintenance
Our Monthly Server Maintenance service ensures your servers stay optimized, secure, and reliable. Each month, we perform a comprehensive check-up that includes reviewing system performance, applying updates, and conducting preventive maintenance to address any potential issues.
NOC Server Services
Powered by ConnectWise ASIO CWRMM to provide 24/7 server support to ensure stability, security, and optimal performance. The Network Operations Center (NOC) team continuously monitors server health, proactively managing software updates, security patches, and system optimizations to prevent downtime and minimize disruptions. They swiftly respond to incidents, using real-time diagnostics to resolve issues before they impact your business. With regular security assessments and detailed performance reports, NOC Services keep your IT environment secure, compliant, and running efficiently
Ultimate Care Premium
Everything Included in the Ultimate Care Basic
- Server and Workstation Automated Monitoring and Management
- Monitoring Backups and Disaster Recovery
- Security Updates and Patching for all monitors workstations and servers
- CATS Technology Provided AV/XDR Protection for Workstations and Servers
- Huntress Labs Workstation/Server Monitoring
- Unlimited Phone Support within Business Hours
- Basic Networking monitoring and unlimited networking support within business hours
- Security updates and patching for all network solutions (Switches, access points, firewalls)
- Monthly server maintenance & Network maintenance NOC server services
CIO Management and Oversight
Our CIO Management and Oversight service provides your business with strategic IT leadership without the need for a full-time Chief Information Officer. Through this service, we deliver expert guidance on technology planning, budgeting, and system improvements tailored to align with your business goals. Our team will assess your current IT landscape, identify opportunities for innovation, and ensure your technology investments are effectively supporting growth and efficiency.
Microsoft 365 SaaS Backups
Leverages the ConnectWise ASIO CWRMM to secure and back up your Microsoft 365 data, including emails, contacts, calendars, and files in OneDrive and SharePoint. This service ensures that critical business data is safely backed up and recoverable in case of accidental deletion, data corruption, or cybersecurity incidents. By automating backup tasks and providing continuous monitoring, we protect your information and maintain data integrity, offering peace of mind that your Microsoft 365 data is securely stored and easily restorable whenever needed.
Monitor ISP/VPN Connections for Stability
Continuous oversight of their internet service provider (ISP) and virtual private network (VPN) connections to ensure reliable and consistent connectivity. This service constantly monitors network performance, detecting fluctuations in speed, interruptions, and connectivity issues that could impact business operations.
ADD ON'S
Additional options designed to further customize and enhance your IT support package.
CATS Technology Provided Email Security
Advanced protection for clients’ email systems with Barracuda Security and Office 365 built-in or licensed features shields them from a wide range of cyber threats, including spam, phishing, malware, and ransomware attacks. This solution filters incoming and outgoing emails, blocking suspicious content and identifying potentially harmful attachments or links before they reach users’ inboxes.
Barracuda Email Security, combined with Office 365’s advanced capabilities, offers an essential layer of protection by preventing harmful emails from reaching employees, reducing the risk of data breaches, malware infections, and account compromise. Additionally, Barracuda’s threat intelligence continuously updates to recognize emerging threats, providing up-to-date security against the latest cyber risks. This email security service not only protects sensitive business information but also reduces the time and resources needed to manage email threats, helping clients maintain a secure and efficient communication environment.
Huntress Labs for 365
An extra layer of security specifically designed to protect Microsoft 365 environments, such as email, OneDrive, and SharePoint, from advanced cyber threats. Huntress specializes in threat detection and response, focusing on identifying persistent threats that might bypass traditional security measures. By monitoring Microsoft 365 for unusual activity, suspicious logins, or potential compromises, Huntress can detect and flag attempts at unauthorized access or data theft.
Webroot DNS Protection
Serves as an essential security layer by controlling and monitoring internet traffic to prevent users from accessing malicious websites. By filtering DNS (Domain Name System) requests, Webroot DNS Protection blocks access to harmful sites that could contain malware, phishing attempts, or other cyber threats before they reach users’ devices. Webroot DNS Protection means stronger defenses against online threats and reduced exposure to risky content. This service helps to minimize malware infections, data breaches, and potential productivity losses caused by accidental access to harmful sites
DUO Multi-Factor Authentication
Enhances security and significantly reduces the risk of breaches by requiring users to verify their identity through a second method, beyond just a password, when accessing company systems, applications, or accounts. Duo MFA prompts users to confirm their identity through a mobile app, text, phone call, or hardware token, adding an additional layer of protection against unauthorized access.
Password Manager
A secure tool that stores and organizes passwords, allowing you to manage access to multiple accounts and systems with ease. This tool securely encrypts and saves complex passwords for each service, enabling users to log in with a single master password instead of remembering multiple credentials. Enhances security by encouraging the use of complex, unique passwords, significantly lowering the risk of account compromise. It also simplifies access management across the organization, saving time for employees and reducing password-related frustrations.
Comprehensive Cyber Security Plan
Comprehensive protection for your business, designed to protect your systems, data and users from potential cyber threats.
- Monthly Vulnerability Scanning: Regularly scanning systems, networks, and applications to detect potential security gaps or vulnerabilities. Each month, automated tools analyze the IT environment, identifying outdated software, unpatched systems, and other weaknesses. These scans provide a comprehensive view of the organization’s security posture, allowing us to proactively address vulnerabilities and reduce the risk of cyberattacks.
- PII Breach and Incident Training: Educates employees on recognizing, reporting, and responding to a breach involving personally identifiable information. Team members learn best practices for safeguarding sensitive data, understanding the impacts of a breach, and following specific procedures if PII is exposed. This proactive education empowers employees to handle data responsibly, minimizing the risk of breaches and ensuring compliance with privacy regulations.
Auvik Networks Premium Monitoring with Traffic Insight
Advanced network monitoring and detailed visibility into your network’s traffic flow. Using Auvik’s tools, we can detect and analyze traffic patterns, identify potential bottlenecks, and monitor the health of all network devices in real-time. With Traffic Insight, we gain a deeper understanding of how bandwidth is being used across your network allowing us to quickly troubleshoot issues, optimize performance, and ensure a reliable, secure environment for your business operations.
PII, network detective pro Dark Web Monitoring Services
Continuously search the dark web for clients’ sensitive, personally identifiable information (PII), such as names, Social Security numbers, email addresses, and other confidential data. This service detects if any PII has been compromised or exposed in dark web forums, marketplaces, or data dumps where cybercriminals often buy and sell stolen information.
Microsoft 365 SaaS Backups
A secure and reliable backup solution for clients’ Microsoft 365 data, including emails, contacts, calendars, files stored in OneDrive, and documents in SharePoint. This service regularly creates and stores copies of clients’ data, ensuring that information is protected and easily recoverable in the event of accidental deletions, data corruption, or cyber incidents.
If a file or email is accidentally deleted or compromised, clients can restore their data quickly, minimizing downtime and avoiding productivity losses. Unlike Microsoft’s default retention settings, this backup service retains data for longer periods and offers greater control over what can be restored and when.