A help desk is a resource center designed to provide information and support to users. When a problem arises related to IT services, software, and applications, the help desk is there to assist. An IT help desk is very beneficial for a number of reasons.
Constant 24/7 Support
Full time support eliminates the need for users to fix their own problems, which improves business productivity. This also comes in handy for those employees and/or businesses who are working remotely.
Increase in Productivity and Positivity
Stress and frustration is cut down when users have a certified technician there to help solve any IT issues. With assistance, these issues should get resolved more quickly. This means everything will be up and running faster. Once your employees are able to work, this leads to more productivity and overall happier employees.
Immediate and Quick Response Time
An IT help desk provides you with a real technician (not a robot or automated machine) who respond quickly, usually within the hour. Since most help desks are part of a managed service provider (like CATS Technology Solutions Group), they can tackle any issues, even the more complicated ones. Also, if needed, a technician is able to come on site to fix it.
Certified Technicians with Different Specialties
Help Desk technicians have the knowledge, training, and resources to fix many different issues. Also, rather than having a few internal IT technicians, if you outsource you get an entire team of technicians with different skill sets. When hiring a team of technicians outside of your company, you don’t have to worry about if your internal technician is on vacation. When using a team of technicians outside of your company, they will always be available and you will always be covered.
CATS Technology Solutions Group is a Managed Service Provider with a fully equipped help desk, which is able to handle all of your IT needs on a day-to-day basis. Our technicians offer their experience, skills, and certifications that will be applied to whatever services you need. Not only that, but you will also have access to an entire team of IT technicians who work around the clock, 24/7/365.
