Why an IT Help Desk is Beneficial for You

A help desk is a resource center designed to provide information and support to users.  When a problem arises related to IT services, software, and applications, the help desk is there to assist.  An IT help desk is very beneficial for a number of reasons.

Constant 24/7 Support
Full time support eliminates the need for users to fix their own problems, which improves business productivity. This also comes in handy for those employees and/or businesses who are working remotely.

Increase in Productivity and Positivity
Stress and frustration is cut down when users have a certified technician there to help solve any IT issues.  With assistance, these issues should get resolved more quickly.  This means everything will be up and running faster.  Once your employees are able to work, this leads to more productivity and overall happier employees.

Immediate and Quick Response Time
An IT help desk provides you with a real technician (not a robot or automated machine) who respond quickly, usually within the hour. Since most help desks are part of a managed service provider (like CATS Technology Solutions Group), they can tackle any issues, even the more complicated ones.  Also, if needed, a technician is able to come on site to fix it.

Certified Technicians with Different Specialties
Help Desk technicians have the knowledge, training, and resources to fix many different issues.  Also, rather than having a few internal IT technicians, if you outsource you get an entire team of technicians with different skill sets.  When hiring a team of technicians outside of your company, you don’t have to worry about if your internal technician is on vacation.  When using a team of technicians outside of your company, they will always be available and you will always be covered.

CATS Technology Solutions Group is a Managed Service Provider with a fully equipped help desk, which is able to handle all of your IT needs on a day-to-day basis.  Our technicians offer their experience, skills, and certifications that will be applied to whatever services you need.  Not only that, but you will also have access to an entire team of IT technicians who work around the clock, 24/7/365.

Why an IT Help Desk is Beneficial for You 1

About CATS Technology

CATS Technology is a complete technology solutions provider, dedicated to providing solutions that will streamline operations, enhance productivity and drive innovation for businesses of all sizes. Our professionally trained and certified IT experts empower our clients to leverage the full potential of their IT investments to stay ahead of today’s rapidly evolving digital landscape. 

Our Services

Client Portal

Have you visited CATS Technology’s new Client Portal yet? It has been designed to provide everything you’ll need, all in one place. 

 

  • Submit Tickets
  • Track Ticket Status
  • Edit Ticket Content 
  • View and Pay invoices

Related Posts

Trojan Virus

The Trojan Virus Explained: A Hidden Cybersecurity Threat

Imagine your computer suddenly turning against you. A harmless-looking email attachment, an innocent link, all it takes is a simple click for the damage to begin. A Trojan virus has slipped past your defenses. Once installed, Trojans can silently compromise sensitive data, monitor activities, or grant unauthorized access to hackers all without you any signs.

Read More
2025’s Biggest Hacks: Cybersecurity’s Toughest Year Yet

2024’s Biggest Hacks: Cybersecurity’s Toughest Year Yet

From major corporations to government agencies, 2024 has been a battlefield for cybersecurity. Ransomware attacks shut down businesses, massive data breaches exposed millions, and AI-driven scams became more sophisticated than ever. In this deep dive, we’ll uncover the biggest cyber attacks of the year, who was targeted, how it happened, and what it means for the future of your digital security. These incidents serve as a stark reminder that no one is immune in the ever-evolving cyber landscape.

Read More

7 New Years Resolutions for Your Business’s IT Security

As businesses face ever-evolving cyber threats, the start of a new year is an ideal time to focus on improving security practices that can protect sensitive data, reduce risk, and enhance overall efficiency. IT security doesn’t have to be complicated—small adjustments to everyday practices can make a significant difference. By committing to a few key resolutions, you can strengthen your company’s defenses and set the stage for a more secure and productive year.

Read More